Contact support

Need a hand? We are happy to help. Before you reach out, a quick look at Troubleshooting solves many common issues in a minute or two.

Raise a ticket

The best way to reach us is through the support form:

• From your dashboard, open the Support panel and send us a message.
• Or use the support page on wumpo.cloud if you are not signed in.

You do not need an account to contact us about signing up or a general question.

What to include

To help us sort things quickly, please include:

• Your server name (if it is about a specific server).
• What you expected to happen, and what actually happened.
• Roughly when it started.
• Any steps you have already tried.

What happens next

We will get back to you by email, so keep an eye on your inbox (including spam). For anything affecting your server, we will let you know what we find and what to do next.

Feature requests

Want a new game, plan or feature? Tell us through the same support form. What people ask for genuinely shapes what we build next; see the roadmap for what is already on the way.